Al Raffa Police Station Dubai – Complete Guide to Location, Contact Number, Timings & Services
📋 Quick Info Box
| 🏛️ Station Name | Al Raffa Police Station |
| 📍 Address | Al Raffa Street, Al Raffa, Bur Dubai, Dubai, UAE |
| 📞 Phone Number | +971 4 398 1111 |
| 🚨 Emergency | 999 |
| 📱 Police Helpline | 901 |
| 🕐 Hours | Sun–Thu: 7:30 AM – 3:30 PM |
| 🌐 Website | dubaipolice.gov.ae |
| 🏷️ Category | Government | Police | Public Services | Bur Dubai |
What Is Al Raffa Police Station?
Al Raffa Police Station is an official law enforcement facility operating under Dubai Police, one of the most advanced and recognised police forces in the United Arab Emirates. Strategically located in the Al Raffa district of Bur Dubai, the station serves as a frontline public service centre for residents, workers, tourists, and businesses in the surrounding area.
As part of the wider Dubai Police network — which falls under the UAE Ministry of Interior — Al Raffa Police Station goes far beyond emergency response. The station delivers a comprehensive range of government services including crime reporting, traffic fine payment, passport services, police clearance certificates, visa assistance, and dedicated tourist police support.
The station’s jurisdiction covers the Al Raffa neighbourhood and extends to nearby communities including Al Karama, Naif, Oud Metha, Al Hamriya, and parts of the broader Bur Dubai district. This makes it one of the busiest and most frequently visited police stations in central Dubai, given the area’s dense mix of residential, commercial, and hospitality activity.
Al Raffa Police Station plays a vital role in community policing across Bur Dubai — an area that is home to a large and diverse expatriate population, major retail hubs, hotels, and small businesses. Whether you are a UAE national, a long-term resident, a new arrival, or a tourist visiting Dubai for the first time, Al Raffa Police Station is one of the key government service centres available to you.
Al Raffa Police Station Location & Address
Al Raffa Police Station is located in the heart of the Al Raffa neighbourhood, which forms part of the historic Bur Dubai district on the western bank of the Dubai Creek. Bur Dubai is one of Dubai’s oldest and most connected areas, making the station easily reachable from multiple parts of the city.
📍 Full Address: Al Raffa Police Station, Al Raffa Street, Al Raffa, Bur Dubai, Dubai, United Arab Emirates
Nearby Landmarks:
The station is close to several well-known Dubai landmarks and public facilities, which makes it easy to locate even if you are visiting for the first time:
- BurJuman Centre – one of Dubai’s established shopping malls, approximately 5 minutes away
- Zabeel Park – a short drive across the district
- Dubai Healthcare City – approximately 8–10 minutes by car
- Oud Metha Metro Station – accessible via a short taxi ride or bus
- Karama Metro Station – one of the nearest metro access points on the Red Line
- Al Karama Shopping Complex – within the broader neighbourhood
- Naif Souq – part of the wider Bur Dubai locality
- Al Mankhool Road – a key road reference running through the district
The station sits within reach of major arterial roads including Khalid Bin Al Waleed Road, Al Mankhool Road, and the Sheikh Zayed Road interchange, making it accessible whether you are arriving from Downtown Dubai, Deira, Al Qusais, or the southern parts of the city.
Al Raffa Police Station Contact Information
Having the right contact details for Al Raffa Police Station Dubai can save critical time, whether you are handling an emergency, planning a visit, or simply making an enquiry about services. Below are all the key contact channels.
| Contact Type | Details |
|---|---|
| 📞 Main Phone Number | +971 4 398 1111 |
| 🚨 Emergency Line | 999 (24 hours, 7 days a week) |
| 📱 Dubai Police Helpline | 901 (24 hours, non-emergency) |
| 🌐 Official Website | www.dubaipolice.gov.ae |
| 💻 Smart Services Portal | smart.dubaipolice.gov.ae |
| 📧 Customer Care | Available via Dubai Police website contact form |
| 🐦 Social Media | @DubaiPoliceHQ on X (Twitter) |
For non-emergency matters, the Dubai Police helpline at 901 is available around the clock and can direct you to the appropriate station or service department. For life-threatening situations, active crimes, vehicle accidents, or any situation requiring immediate police response, always call 999 — Dubai Police’s emergency number that operates 24 hours a day across all of the UAE.
Tourists and visitors who need assistance can also reach the Dubai Police Tourism Unit directly via 901. Customer care enquiries related to smart services, document tracking, and online applications can be submitted through the official Dubai Police website contact portal.
Al Raffa Police Station Opening Hours & Timings
Understanding the correct opening hours for Al Raffa Police Station is essential before making a visit, especially if you are travelling specifically to use a particular service. While emergency response is always available, administrative and public service counters operate during set working hours.
| Day | Hours |
|---|---|
| Sunday | 7:30 AM – 3:30 PM |
| Monday | 7:30 AM – 3:30 PM |
| Tuesday | 7:30 AM – 3:30 PM |
| Wednesday | 7:30 AM – 3:30 PM |
| Thursday | 7:30 AM – 3:30 PM |
| Friday | Limited services / Closed for admin |
| Saturday | Limited services / Closed for admin |
| Public Holidays | Emergency services only |
| Emergency Line (999) | Open 24 hours, 7 days a week |
| Helpline (901) | Open 24 hours, 7 days a week |
Is Al Raffa Police Station open 24 hours?
Al Raffa Police Station is not open 24 hours for walk-in public and administrative services. Service counters for police clearance applications, passport reporting, traffic fine payment, and visa assistance operate during standard UAE government working hours — Sunday to Thursday, 7:30 AM to 3:30 PM.
However, Dubai Police emergency response is always available 24/7 through the 999 emergency line. For non-emergency queries outside of office hours, residents and visitors can use the 901 helpline or access the Dubai Police Smart App, which provides digital access to dozens of services at any time of day.
Tip: To avoid long waiting times, visit Al Raffa Police Station before 10:00 AM on weekdays. Peak footfall typically occurs between 9:30 AM and 12:30 PM. Arriving early ensures faster counter service and a more straightforward visit.
Services Offered at Al Raffa Police Station Dubai
Al Raffa Police Station provides an extensive range of public services for residents, expatriates, tourists, and businesses in Dubai. Below is a detailed breakdown of every major service available at the station.
Crime & Incident Reporting
One of the core functions of Al Raffa Police Station is receiving and processing reports of criminal activity, theft, fraud, assault, property damage, domestic disputes, suspicious behaviour, and other offences within its jurisdiction. Any resident, tourist, or business representative can walk in and file a formal complaint at the public service counter.
The process typically involves presenting your Emirates ID or passport, providing a clear verbal or written account of the incident, and completing the relevant report form with assistance from station staff. A reference case number is issued once your report has been formally recorded — keep this number safe as you will need it for any follow-up correspondence, insurance claims, or legal proceedings.
For cybercrimes, online scams, digital fraud, and e-crime incidents, Dubai Police operates a dedicated eCrime reporting system accessible at ecrime.ae — in many cases, this can be faster than a walk-in report for digitally related offences.
How to file a complaint at Al Raffa Police Station: Visit during working hours (Sunday–Thursday, 7:30 AM–3:30 PM), proceed to the public services counter, bring your ID, and describe the incident clearly to the officer on duty.
Traffic Fine Payment
Motorists who have received traffic violation notices issued by Dubai Police or the Roads and Transport Authority (RTA) can pay their fines directly at the payment counter at Al Raffa Police Station. Both cash and card payments are accepted at the counter.
For those who prefer to avoid the station visit, traffic fines can also be settled through the following channels:
- Dubai Police Smart App – pay fines, check violation status, and track payment confirmation
- RTA Website – rta.ae for RTA-issued violations
- Dubai Police Website – dubaipolice.gov.ae
- Authorised payment kiosks – available at malls, petrol stations, and government service centres across Dubai
To check whether you have outstanding traffic fines, visit the Dubai Police website and enter your Emirates ID or vehicle plate number.
Can you pay fines at Al Raffa Police Station? Yes, you can pay traffic fines in person at Al Raffa Police Station during working hours. Online payment is also available 24/7 for convenience.
Passport Reporting – Lost or Stolen
If your passport has been lost or stolen during your time in Dubai, Al Raffa Police Station is one of the official stations where you can file a police report — a document that is universally required by embassies and consulates to begin the process of issuing an emergency travel document or replacement passport.
To file a lost or stolen passport report, bring your Emirates ID (if you are a UAE resident), any copy of the lost passport if available, and details of when and where the document was lost. Station staff will assist you in completing the relevant form and a certified copy of the police report will be issued for use with your country’s embassy or consulate.
Tourists who lose their passport in Dubai should contact both Al Raffa Police Station and their home country’s embassy simultaneously to expedite replacement. The Dubai tourist police helpline at 901 can also provide guidance.
Police Clearance Certificate
A Police Clearance Certificate (PCC) — also referred to as a Good Conduct Certificate in the UAE — is an official document issued by Dubai Police confirming that the applicant has no criminal record registered in the UAE. This certificate is required for a wide range of purposes including:
- Employment applications (particularly for government, education, or healthcare roles)
- International visa applications and immigration processes
- Higher education admissions abroad
- Professional licensing applications
- Sponsorship and family visa processing
To apply for a Police Clearance Certificate at Al Raffa Police Station, bring your original Emirates ID, a passport copy, and a completed application form. A processing fee applies. The certificate is typically issued within a few working days, though timelines can vary.
The service is also available through the Dubai Police Smart Services portal at smart.dubaipolice.gov.ae for applicants who prefer an online application process.
Visa Assistance
Al Raffa Police Station provides initial visa-related guidance and assistance for residents and visitors who have questions about their visa status, overstay situations, or documentation requirements. The station can also facilitate formal referrals to the relevant authority.
It is important to note that comprehensive visa services — including visa renewals, residency permit issuance, entry permit cancellations, and change of status — are primarily handled by the General Directorate of Residency and Foreigners Affairs (GDRFA Dubai), whose main service centre is located in Al Jafiliya, Dubai, and whose smart services are available at gdrfad.gov.ae.
Station staff at Al Raffa can help you identify the correct government entity to approach based on your specific situation and provide the necessary documentation referral if required.
Does Al Raffa Police Station provide visa assistance? The station offers limited visa guidance and referral services. For full visa and residency processing, visit GDRFA Dubai or use their smart application online.
Tourist Police Support
Dubai welcomes millions of international visitors every year, and Al Raffa Police Station is fully equipped to assist tourists who experience difficulties during their stay. Tourist police services at the station cover:
- Assistance with lost or stolen travel documents
- Reporting of theft, scams, or incidents affecting tourists
- Guidance on disputes with hotels, tour operators, or service providers
- General legal information and guidance for visitors unfamiliar with UAE laws
- Emergency referrals for medical, consular, or immigration matters
Dubai Police officers are trained in multilingual communication, with Arabic and English as primary languages, and support available in several other widely spoken languages for international visitors. Tourists can also reach the Dubai Police Tourism Unit directly by calling 901.
Does Al Raffa Police Station handle tourist issues? Yes. Tourist support is an active service at the station, and the 901 helpline provides additional round-the-clock assistance for visitors anywhere in Dubai.
Community Policing & Legal Assistance Referrals
Al Raffa Police Station maintains an active community policing presence throughout the Al Raffa and Bur Dubai neighbourhood, conducting public awareness programmes, engaging with local residents and business owners, and addressing quality-of-life concerns that affect the community.
For legal matters that fall outside direct police jurisdiction — such as civil disputes, labour complaints, or tenancy issues — station staff can provide referrals to the appropriate entities, including the Dubai Courts, the Ministry of Human Resources and Emiratisation (MOHRE), and the Dubai Land Department (DLD). Legal aid referral information is also available for those who require it.
How to Get to Al Raffa Police Station Dubai
Al Raffa Police Station is well-connected across Dubai’s transport network. Here is a complete breakdown of how to reach the station from different parts of the city.
By Metro – Nearest Metro Stations
The Dubai Metro is the fastest and most affordable public transport option for reaching Al Raffa Police Station. The two closest stations on the Dubai Metro Red Line are:
- Karama Metro Station – approximately 10–12 minutes on foot or a short taxi/bus ride to Al Raffa Police Station
- Oud Metha Metro Station – particularly convenient if travelling from the direction of Deira, Dubai Airport, or Garhoud
From either station, you can take a short taxi, connect via RTA bus, or walk depending on the time of day and your preference. The Dubai Metro operates from approximately 5:00 AM to midnight on weekdays, with extended hours on weekends and public holidays.
By Bus – RTA Bus Routes
The RTA operates a dense network of bus routes throughout Bur Dubai and the Al Raffa area. Key bus corridors in the vicinity include routes along Al Mankhool Road and Khalid Bin Al Waleed Road, both of which connect to major bus stops served by cross-city routes from Deira, Karama, and Downtown Dubai.
For accurate, up-to-date bus route and timing information, use the RTA S’hail App or the journey planner at rta.ae. S’hail integrates metro, bus, water bus, and taxi information into a single journey planner.
By Car – Driving Directions & Parking
Al Raffa Police Station is accessible via Dubai’s main road network. Key driving routes include:
- From Downtown Dubai / Burj Khalifa: Head north-west along Sheikh Mohammed Bin Rashid Boulevard toward Al Mankhool Road, then follow signs into the Al Raffa, Bur Dubai district. Approximately 15 minutes.
- From Dubai Mall: Take Financial Centre Road toward Zabeel Road, then enter Bur Dubai via Khalid Bin Al Waleed Road. Approximately 15–20 minutes.
- From Dubai International Airport: Cross the Al Maktoum Bridge or Al Garhoud Bridge and head south-west into Bur Dubai. Approximately 20–25 minutes depending on traffic.
- From Deira / Naif: Use the Al Maktoum Bridge and head directly into Bur Dubai. Approximately 10–15 minutes.
- From Al Qusais / Al Nahda: Use Sheikh Mohammed Bin Zayed Road toward the city centre and connect into Bur Dubai via Khalid Bin Al Waleed Road.
Is there parking at Al Raffa Police Station? Limited on-site parking may be available at the station. Street parking in the surrounding Al Raffa area is subject to Dubai’s Mawaqif paid parking system, payable via the mParking app or SMS. Visitors planning a longer stay at the station can use paid parking facilities near BurJuman Centre as a reliable alternative.
By Taxi, Careem, or Uber
Taking a taxi or a ride-hailing service such as Careem or Uber is one of the most straightforward ways to reach Al Raffa Police Station. When booking or hailing a cab, use “Al Raffa Police Station, Bur Dubai” as your destination, or reference BurJuman Centre as the nearest well-known landmark.
Approximate taxi fares from key areas:
| Departure Area | Estimated Fare (AED) |
|---|---|
| Dubai Mall | AED 25–35 |
| Downtown Dubai | AED 20–30 |
| Dubai International Airport (T1) | AED 35–50 |
| Deira / Gold Souk | AED 20–28 |
| Jumeirah Beach Residence (JBR) | AED 55–75 |
| Business Bay | AED 22–32 |
Accessibility – Facilities for People of Determination
In accordance with Dubai Government standards for People of Determination, Al Raffa Police Station is equipped with accessibility features to serve all members of the community. These include wheelchair-accessible entry points, designated service counters at accessible heights, and staff trained to assist visitors with mobility or sensory requirements.
If you require specific accessibility accommodations before your visit, it is recommended to call the 901 helpline in advance to inform the station and arrange any necessary assistance. Dubai Police is committed to ensuring all public services are accessible to every member of the community.
Is there wheelchair access at Al Raffa Police Station? Yes. Accessibility facilities for people of determination are in place at the station in line with Dubai Government requirements.
Al Raffa Police Station vs. Nearby Stations – Which One Should You Visit?
Dubai has multiple police stations spread across its districts, each serving specific geographic jurisdictions. If you are unsure whether Al Raffa Police Station is the right destination for your needs, the comparison below will help you decide.
| Service | Al Raffa | Karama | Naif |
|---|---|---|---|
| Crime Reporting | ✓ | ✓ | ✓ |
| Traffic Fine Payment | ✓ | ✓ | ✓ |
| Police Clearance Certificate | ✓ | – | ✓ |
| Visa Assistance | ✓ | – | – |
| Passport Reporting | ✓ | ✓ | ✓ |
| Tourist Police Support | ✓ | – | ✓ |
| Community Policing | ✓ | ✓ | ✓ |
| Legal Referral Services | ✓ | – | ✓ |
For matters involving senior officer appeals, major investigations, or Dubai-wide policy queries, the main Dubai Police General Headquarters is located on Airport Road, Al Qusais, Dubai. Complex immigration and residency issues should be directed to GDRFA Dubai in Al Jafiliya.
The jurisdiction of Al Raffa Police Station broadly covers the following areas: Al Raffa, Al Hamriya, parts of Al Mankhool, Al Karama (shared jurisdiction), Bur Dubai central, and the surrounding commercial and residential zones. If your incident occurred in one of these neighbourhoods and you are uncertain which station to visit, calling the 901 helpline will route you to the correct location.
Related geographic entities: Al Raffa | Bur Dubai | Al Karama | Naif Dubai | Al Qusais | Oud Metha | Karama Police Station | Dubai Police Headquarters | UAE Police Stations
What to Bring to Al Raffa Police Station – Documents Checklist
Arriving with the correct documents will make your visit to Al Raffa Police Station faster and more efficient. Requirements vary depending on the service you are accessing.
| Service | Documents Required |
|---|---|
| Crime / Incident Report | Emirates ID or passport, incident details, witness information if available |
| Traffic Fine Payment | Emirates ID, vehicle registration card (Mulkiya), fine reference number |
| Passport Report (Lost/Stolen) | Emirates ID, copy of lost passport if available, completed report form |
| Police Clearance Certificate | Original Emirates ID, passport copy, application form, fee payment |
| Visa Assistance | Passport, Emirates ID, existing visa copy, sponsor letter if applicable |
| Tourist Police Support | Passport or travel document, hotel/accommodation details, incident description |
Do you need an appointment at Al Raffa Police Station?
No appointment is required for most standard walk-in services at Al Raffa Police Station, including crime reporting, fine payment, and police clearance certificate applications. However, visiting before 10:00 AM is strongly recommended to minimise waiting times, as the station tends to be busiest between 9:30 AM and 12:30 PM. Some services may offer optional appointment scheduling through the Dubai Police Smart Services portal — checking online before your visit is always a good idea.
Online Services – What You Can Do Without Visiting
Dubai Police is widely recognised as one of the most digitally advanced law enforcement agencies in the world, with an extensive portfolio of smart and online services. Many tasks that previously required a physical visit to Al Raffa Police Station can now be completed entirely online.
Dubai Police Smart App – Available on iOS and Android:
- Report non-emergency incidents and crimes
- Apply for a Good Conduct Certificate (Police Clearance)
- Pay traffic fines and check violation status
- Submit lost and found enquiries
- Access tourist police assistance
- Track submitted application statuses in real time
Dubai Police Website – dubaipolice.gov.ae / smart.dubaipolice.gov.ae:
- Submit eCrime reports (fraud, cybercrime, online scams) via ecrime.ae
- Request police reports for insurance purposes
- Manage and track existing case statuses
- Access community safety and awareness resources
RTA Website & App – rta.ae:
- Pay RTA-issued traffic fines without visiting the station
- Check vehicle registration and violation history
- Renew vehicle registration and access Mulkiya services
Does Al Raffa Police Station offer online services? While Al Raffa Police Station is a physical location, Dubai Police’s Smart App and website provide digital access to the majority of its services 24 hours a day. Residents are encouraged to use these smart channels for routine matters to save time and reduce queues at the station.
Frequently Asked Questions – Al Raffa Police Station Dubai
Q: Where is Al Raffa Police Station located?
A: Al Raffa Police Station is located in the Al Raffa neighbourhood of Bur Dubai, Dubai, UAE. The station sits in one of Dubai’s most central and historically significant districts, close to landmarks including BurJuman Centre and Zabeel Park. It is accessible from Karama Metro Station and Oud Metha Metro Station on the Dubai Metro Red Line.
Q: What is the contact number of Al Raffa Police Station?
A: The main phone number for Al Raffa Police Station is +971 4 398 1111. For emergency situations, call 999 — Dubai Police’s emergency line, available 24 hours a day, 7 days a week. For non-emergency enquiries, the Dubai Police public helpline at 901 operates around the clock and can assist with service queries, directions, and information.
Q: What are the opening hours of Al Raffa Police Station?
A: Al Raffa Police Station is open for public administrative services Sunday to Thursday, from 7:30 AM to 3:30 PM. Friday and Saturday have limited or no administrative services. Emergency response via 999 is available 24/7. For digital services through the Dubai Police Smart App or website, access is available at any time.
Q: Is Al Raffa Police Station open 24 hours?
A: The station’s walk-in service counters are not open 24 hours a day. Administrative services operate Sunday to Thursday, 7:30 AM to 3:30 PM. However, Dubai Police emergency services are available 24/7 via 999, and the 901 helpline provides non-emergency assistance around the clock. The Dubai Police Smart App also enables access to dozens of services at any hour without a physical visit.
Q: What services are offered at Al Raffa Police Station?
A: Al Raffa Police Station offers crime and incident reporting, traffic fine payment, passport reporting for lost or stolen documents, police clearance certificates, visa assistance and GDRFA referrals, tourist police support, community policing services, and legal assistance referrals to Dubai Courts and relevant government departments.
Q: How do I file a complaint at Al Raffa Police Station?
A: Visit the station during working hours (Sunday–Thursday, 7:30 AM–3:30 PM) and go to the public service counter. Bring your Emirates ID or passport and clearly describe the incident to the duty officer. A case number will be issued once your report is formally recorded. Non-emergency complaints can also be submitted online through smart.dubaipolice.gov.ae or the Dubai Police Smart App.
Q: Can I pay traffic fines at Al Raffa Police Station?
A: Yes. Traffic fines issued by Dubai Police or the RTA can be paid in person at the payment counter at Al Raffa Police Station during working hours, by cash or card. Fines can also be paid online 24/7 through the Dubai Police Smart App, the Dubai Police website, the RTA website (rta.ae), or at authorised payment kiosks across Dubai.
Q: Does Al Raffa Police Station provide visa assistance?
A: Al Raffa Police Station provides limited visa-related guidance and referral support, primarily for overstay queries, documentation clarifications, and government referrals. For full visa processing, residency permits, entry permit cancellations, and change of status services, you should contact GDRFA Dubai directly at gdrfad.gov.ae or visit their service centre in Al Jafiliya, Dubai.
Q: Do I need an appointment to visit Al Raffa Police Station?
A: No appointment is required for most standard walk-in services including crime reporting, fine payment, and police clearance applications. Arriving before 10:00 AM on weekdays is recommended to reduce waiting times. Some services may offer optional appointment booking through the Dubai Police Smart Services portal at smart.dubaipolice.gov.ae.
Q: What documents must I bring to Al Raffa Police Station?
A: You will need your Emirates ID (for UAE residents) or a valid passport (for visitors and tourists) for most services. Additional documents such as your vehicle registration card, fine reference number, sponsor letter, or a copy of a lost passport may be required depending on the service. Refer to the documents checklist table in this guide for a full breakdown by service type.
Q: Is there parking at Al Raffa Police Station?
A: Limited on-site parking may be available at the station. Street parking is available in the Al Raffa and Bur Dubai area under Dubai’s Mawaqif paid parking system, payable via the mParking app or SMS. For longer visits, paid parking near BurJuman Centre is a convenient nearby option. Using public transport — metro or bus — is often the easiest choice in this area.
Q: What is the nearest metro station to Al Raffa Police Station?
A: The nearest metro stations are Karama Metro Station and Oud Metha Metro Station, both on the Dubai Metro Red Line. From either station, the police station is a short taxi ride or bus connection away. Use the RTA S’hail app for door-to-door journey planning with current schedules.
Q: How far is Al Raffa Police Station from Dubai Mall?
A: Al Raffa Police Station is approximately 8–10 kilometres from Dubai Mall, making it a 15–20 minute drive depending on traffic. By metro, take the Red Line from Burj Khalifa/Dubai Mall Metro Station and alight at Oud Metha or Karama Station, from where a short taxi completes the journey.
Q: Does Al Raffa Police Station handle tourist issues?
A: Yes. Al Raffa Police Station has a dedicated tourist police support function and can assist international visitors with lost documents, theft, disputes with service providers, and general guidance on UAE laws and safety. The Dubai Police Tourism Unit is also reachable via the 901 helpline around the clock. Officers are trained to communicate in English, Arabic, and several other languages to serve Dubai’s international visitor community.
Q: Is there wheelchair access at Al Raffa Police Station?
A: Yes. In line with Dubai Government accessibility standards for People of Determination, Al Raffa Police Station has wheelchair-accessible entry, dedicated accessible service counters, and trained staff to assist visitors with special requirements. If you need specific accommodations, call the 901 helpline before your visit to make arrangements in advance.
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