Bur Dubai Police Station Guide: Location, Contact Number, Timings & Services
If you live in, work in, or are visiting the historic Bur Dubai area, knowing the exact location, contact number, and services of Bur Dubai Police Station is essential. Whether you need to file a complaint, report a lost passport, apply for a police clearance certificate, or get emergency assistance, Bur Dubai Police Station is one of Dubai’s most centrally located and fully equipped law enforcement facilities — serving residents, expatriates, and tourists around the clock.
Bur Dubai is one of the oldest and most culturally significant districts in the emirate, home to the Al Fahidi Historical District, Dubai Creek, BurJuman Mall, and a large community of long-term expat residents. The Bur Dubai Police Station sits at the heart of this district, making it a critical public safety resource for everyone in the area.
This complete guide on GetListedAE.com covers everything you need to know about Bur Dubai Police Station — including its exact address, bur dubai location, nearest metro options, bur dubai police station contact number, working hours, services, online facilities, and practical visitor tips. Whether you are a tourist exploring Old Dubai or a resident with an administrative need, this guide has you covered.
Overview of Bur Dubai Police Station
Bur Dubai Police Station — also known in the area as Al Raffa Police Station Bur Dubai — is one of Dubai’s foundational law enforcement facilities. Dubai police Bur Dubai operations fall under the Dubai Police Force, which was formally established on June 1, 1956, originally headquartered at the historic Naif Fort before relocating in 1973. Since then, dubai police bur dubai services have expanded significantly to meet the demands of one of the emirate’s most populated and culturally diverse districts.
The station covers a wide jurisdiction including Bur Dubai, Al Jafiliya, Al Raffa, Al Mankhool, and the surrounding Old Dubai neighbourhoods. Notably, the station features a modern Smart Police Station (SPS) kiosk — a self-service facility that allows residents and visitors to complete select transactions 24 hours a day without requiring officer assistance.
As an integral part of the UAE Police Force, the mission of bur dubai police is to improve the quality of life by enforcing the law, maintaining security, and ensuring the safety of every person living in or visiting Dubai.
Where is Bur Dubai Police Station Located?
Exact Location & Address
The bur dubai police station location is:
180 Sheikh Khalifa Bin Zayed Road, Near Dawar Trading Center, Al Jafiliya, Bur Dubai, Dubai, UAE
The station sits at the corner of Sheikh Khalifa Bin Zayed Street and 36th Street, within the Al Raffa District — a central and easily navigable part of Bur Dubai. This bur dubai location places the station within reach of some of the most visited landmarks in the emirate, including the Dubai Frame, Zabeel Park, and Dubai Creek.
The al raffa police station bur dubai serves the broader Al Raffa District, which encompasses Al Fahidi, Al Mankhool, and parts of the Bur Dubai waterfront. Whether referred to as Bur Dubai Police Station or al raffa police station bur dubai, the facility provides the same comprehensive range of public safety and administrative services.
For postal correspondence, the Dubai Police P.O. Box is 1493.
Google Maps & Navigation
To locate Bur Dubai Police Station on any navigation app, search for “Bur Dubai Police Station Al Jafiliya Dubai” or “Al Raffa Police Station Bur Dubai” for accurate pin results. Google Maps, Apple Maps, and Waze all return accurate directions to the Sheikh Khalifa Bin Zayed Road address.
Navigation Tip: When travelling from the Deira side of the city, cross via Al Maktoum Bridge or Al Shindagha Tunnel and head towards Sheikh Khalifa Bin Zayed Road. The station is clearly visible from the main road near Dawar Trading Center.
Nearby Landmarks
The bur dubai location of this station makes it easy to identify using the following reference points:
- Dawar Trading Center — directly adjacent to the station
- BurJuman Mall — approximately 10 minutes on foot
- Al Fahidi Historical District — Dubai’s oldest heritage neighbourhood, a short drive away
- Al Seef Dubai — the waterfront promenade along Dubai Creek
- Dubai Frame — the iconic landmark visible from the station’s vicinity
- Zabeel Park — a major green space close to Al Jafiliya
- Dubai Museum — in the heart of the Old Dubai cultural district
- Dubai Creek — the historic waterway connecting Old Dubai’s two banks
- Karama Area — the vibrant residential and retail community adjacent to Bur Dubai
- Dubai World Trade Centre — within the immediate neighbourhood of Al Jafiliya
How to Reach Bur Dubai Police Station
Getting to Bur Dubai Police Station is straightforward thanks to Dubai’s extensive metro, bus, and road networks.
Nearest Metro Stations to Bur Dubai Police Station
For those asking about the nearest metro to bur dubai police station, there are several convenient options:
- Al Jafiliya Metro Station (Red Line) — approximately 7 minutes on foot; the closest metro stop to the station
- World Trade Centre Metro Station (Red Line) — approximately 7 minutes on foot; another highly convenient option
- BurJuman Metro Station (Red Line + Green Line interchange) — approximately 10 minutes on foot; useful for those travelling from Deira, Creek, or healthcare districts
- Al Fahidi Metro Station (Green Line) — ideal for visitors coming from the heritage area or connecting from the Green Line
For the most direct metro access to bur dubai police station, alight at Al Jafiliya Metro Station on the Red Line and walk approximately 7 minutes south along Sheikh Khalifa Bin Zayed Road.
Route from Dubai Airport (DXB)
From Dubai International Airport (Terminals 1, 2, or 3):
- By Metro: Take the Red Line from Airport Terminal 1, 2, or 3 stations in the direction of UAE Exchange or Centrepoint. Alight at Al Jafiliya Metro Station or World Trade Centre Metro Station, then walk approximately 7 minutes to the station.
- By Taxi/Careem/Uber: A direct ride from Dubai Airport to Bur Dubai Police Station takes approximately 20–35 minutes depending on traffic. Estimated fare: AED 30–55.
Route from BurJuman Area
From BurJuman Mall or BurJuman Metro Station, the bur dubai police station is approximately a 10-minute walk north along Sheikh Khalifa Bin Zayed Road, or a 3-minute taxi ride.
Route from Dubai Mall / Downtown Dubai
From Dubai Mall or Downtown Dubai, take the Red Line Metro from Burj Khalifa/Dubai Mall Station and alight at Al Jafiliya or World Trade Centre Station. Journey time is approximately 10–12 minutes by metro.
Route from Al Fahidi Metro / Union Metro
- Al Fahidi Metro Station (Green Line): Take a short taxi or walk through the historic Al Fahidi district towards Sheikh Khalifa Bin Zayed Road (approximately 10–15 minutes walking).
- Union Metro Station: Take the Green Line to BurJuman Station, then walk or take a brief taxi to the station.
Public Transport Options
- Metro Lines: Red Line (M1), Green Line (M2) — alight at Al Jafiliya, World Trade Centre, or BurJuman
- Bus Routes: 10, 21, 21A, 27, 29, 32C, 55, 61, 88, 91A, 98E, C15, C26, X28, X92, E304, F11, F12, 104
- Nearest Bus Stops: Al Jafiliya Seaside Metro Bus Stop, Trade Center Metro Bus Stop (5-minute walk), Satwa Roundabout Bus Stop (6-minute walk)
- Taxi: Readily available throughout Bur Dubai and Al Jafiliya at any hour
- Careem / Uber: Enter “Bur Dubai Police Station Sheikh Khalifa Bin Zayed Road” in the app for accurate pickup and drop-off
Parking Availability
Street parking is available along Sheikh Khalifa Bin Zayed Road near the station. Paid public parking bays are also accessible near BurJuman Mall and throughout the Al Jafiliya district. Arriving early on weekday mornings is recommended to secure nearby parking.
Bur Dubai Police Station Contact Details
Phone Numbers
| Contact Type | Number |
|---|---|
| Main Station Line | +971 4 398 1111 |
| Dubai Police General Helpline | 800 40404 0 |
The bur dubai police station contact number for general enquiries and non-emergency matters is +971 4 398 1111. Save this number before visiting or if you anticipate needing police assistance in the Bur Dubai area.
Emergency Numbers
- Emergency (Police, Ambulance, Fire): 999 — available 24/7 across all of Dubai
- Non-Emergency Police Matters: 901 — for queries, follow-ups, and non-urgent reports
Customer Support
For general Dubai Police enquiries, the unified helpline 800 40404 0 connects callers to the central Dubai Police customer support team, which can assist with routing calls to the appropriate station or department.
Official Website & Online Contact
- Website: www.dubaipolice.gov.ae
- Online enquiry and complaint submission forms are available on the Dubai Police website portal
Bur Dubai Police Station Timings & Working Hours
Opening Hours
Bur Dubai Police Station operates on the following schedule:
| Day | Hours |
|---|---|
| Monday | Open 24 Hours |
| Tuesday | Open 24 Hours |
| Wednesday | Open 24 Hours |
| Thursday | Open 24 Hours |
| Friday | Open 24 Hours |
| Saturday | Open 24 Hours |
| Sunday | Open 24 Hours |
The station is open 24 hours a day, 7 days a week, including weekends and all public holidays.
24/7 Emergency Services
Emergency response at Bur Dubai Police Station is available around the clock. For any criminal, safety, or medical emergency in the Bur Dubai area, call 999 immediately. Non-urgent matters can be directed to 901 at any time.
Smart Police Station (SPS) Kiosk — 24/7
A Smart Police Station (SPS) kiosk is available at the facility, allowing residents and visitors to self-serve a range of administrative transactions 24 hours a day — without waiting for an officer. This includes report submissions, fine inquiries, and certificate applications.
Friday & Public Holiday Timings
Unlike most government entities in Dubai, Bur Dubai Police Station does not observe reduced hours on Fridays or public holidays. Full emergency and administrative services remain operational throughout.
Ramadan Timings
During the Holy Month of Ramadan, emergency and core public safety services remain fully active 24/7. Some administrative services may see adjusted hours. Always verify the latest schedule at dubaipolice.gov.ae.
Services Available at Bur Dubai Police Station
Bur Dubai Police Station — including the al raffa police station bur dubai operations it covers — offers a comprehensive range of services for all categories of people in the emirate.
Lost Passport Report
Losing your passport in Dubai can be a stressful experience. Bur Dubai Police Station provides immediate assistance:
- Report a lost passport for any nationality
- Obtain an official stamped police report required by embassies and consulates
- Bilingual assistance available in Arabic and English
Documents Required: Any available ID (Emirates ID for residents, hotel booking or secondary ID for tourists), details of where and when the passport was lost.
Police Clearance Certificate (PCC)
A Police Clearance Certificate is required for overseas visa applications, employment abroad, immigration, and legal proceedings. You can apply:
- In person at Bur Dubai Police Station
- Online through the Dubai Police smart services portal
- Via the Dubai Police App
Standard processing time is 3–7 working days depending on the type of application.
General Complaint Registration
Residents, visitors, and businesses can register general complaints at bur dubai police station either in person or online. Common complaint types include:
- Neighbourhood disturbances and noise complaints
- Property and tenancy disputes requiring a police reference
- Consumer protection matters referred to police
- Civil disagreements requiring official documentation
Traffic Complaint Services
For road accidents, traffic violations, and insurance-related reports in the Bur Dubai and Al Jafiliya areas:
- File an official accident report
- Obtain a traffic complaint reference number
- Request copies of accident reports for insurance claims
- Report reckless or dangerous driving in the area
Criminal Complaint Reporting
Serious incidents including theft, assault, fraud, robbery, and other criminal matters are handled directly at the station. Officers will record your full statement, assign a case reference number, and guide you through the investigation process step by step.
Cyber Crime Reporting
Dubai police bur dubai officers handle an increasing volume of digital and online crime cases, including:
- Online financial fraud and scams
- Social media harassment, blackmail, or impersonation
- Identity theft and data breaches
- Phishing attacks and hacking incidents
Cyber crime reports can also be filed via the Dubai Police smart services portal for faster processing.
Lost & Found Services
Items reported lost or found in the Bur Dubai, Al Jafiliya, Al Mankhool, and surrounding areas are managed through the station. If you have found a lost item or are searching for a misplaced belonging, station staff will assist with documentation and recovery.
Tourist Assistance Services
Tourism is central to Dubai’s identity, and bur dubai police officers are trained to assist visitors comprehensively:
- Multilingual assistance for non-Arabic speakers
- Emergency travel document guidance and embassy referrals
- Advice on local laws, regulations, and visitor rights
- Referrals to Dubai Tourism and relevant government authorities
Resident & Expat Support
A large portion of Bur Dubai’s population consists of long-term expatriates from South Asia, Southeast Asia, the Arab world, and beyond. The station provides:
- Residency-related police reports and documentation
- Domestic dispute referrals to appropriate authorities
- Labour complaint guidance and referrals
- Community awareness programmes and safety guidance
Online Services & Dubai Police Smart Services
Dubai Police Smart Services Portal
The Dubai Police smart services portal at dubaipolice.gov.ae allows users across Dubai — including those served by bur dubai police station — to access a wide range of services without visiting a station:
- Online complaint registration
- Police clearance certificate applications
- Traffic fine payment and inquiry
- Lost and found reporting
- Case status tracking
Online Complaint Submission
To file a complaint online:
- Visit dubaipolice.gov.ae
- Navigate to “Complaints and Suggestions”
- Complete the digital form with your personal and case details
- Submit and save your complaint reference number for tracking
Case Tracking
After registering a case at Bur Dubai Police Station or online, you can monitor its progress through the Dubai Police website or mobile app using your assigned reference number.
Dubai Police App
The Dubai Police App — available free on iOS and Android — is a highly recommended tool for residents and frequent visitors. Key features include:
- Emergency SOS function
- Online complaint and report filing
- Traffic fine inquiry and payment
- Police clearance certificate application
- Case and file tracking
- Lost and found reporting
- Smart services directory
Using the app reduces the need for in-person visits to bur dubai police station for routine matters.
Facilities Near Bur Dubai Police Station
The Al Jafiliya and broader Bur Dubai area surrounding the station is exceptionally well-served with amenities.
Nearby Hotels
The Bur Dubai district offers a wide range of accommodation, from budget stays to business hotels:
- Several mid-range and business hotels line Sheikh Khalifa Bin Zayed Road near the station
- BurJuman area hotels cater to business travellers and tourists
- Budget-friendly accommodation in Al Mankhool and Al Raffa neighbourhoods is well-suited for longer stays
Nearby Restaurants & Cafes
Bur Dubai is one of Dubai’s most diverse dining districts, offering:
- South Asian restaurants along Al Mankhool Road
- Arabic and Levantine cuisine throughout the Al Raffa and Karama areas
- Filipino, Sri Lankan, and international fast food options throughout the neighbourhood
- Cafes and juice bars in the Al Jafiliya district
Nearby Malls & Shopping
- BurJuman Mall — approximately 10 minutes on foot; features over 300 international and local brands, dining, and entertainment
- Dubai Mall — accessible via Red Line Metro in approximately 12 minutes
- Meena Bazaar — traditional textile, jewellery, and fabric market in the Al Fahidi area
- Karama Market — popular destination for everyday goods, clothing, and local produce
Nearby Clinics & Hospitals
- Government and private clinics are available throughout Al Jafiliya and Al Mankhool
- Major hospitals in the Bur Dubai zone are accessible via short taxi ride
Nearby Pharmacies
Multiple pharmacies operate throughout the area, including 24-hour outlets along Sheikh Khalifa Bin Zayed Road and near BurJuman.
Nearby Exchange Houses
The Bur Dubai and Al Fahidi areas are well-known for their concentration of licensed money exchange houses — essential for the large expat community managing international remittances.
Why Bur Dubai Police Station is Important
Role in Old Dubai’s Public Safety
Bur Dubai Police Station — or as it is also known, the al raffa police station bur dubai — operates in one of the emirate’s most historically and demographically significant areas. The station’s jurisdiction encompasses densely populated residential zones, busy commercial streets, tourist attraction clusters, and major transportation corridors. Its 24/7 presence ensures rapid response to incidents and a visible deterrent to crime.
Support for Residents
Bur Dubai, Al Mankhool, and Al Jafiliya are home to one of the largest concentrations of expatriate workers and families in the UAE. The bur dubai police provides essential documentation services, residency-related reports, and community support that this population depends on daily.
Support for Tourists
Millions of tourists visit Bur Dubai annually to experience the Al Fahidi Historical District, Dubai Museum, Dubai Creek, and Al Seef. Dubai police bur dubai officers are trained to assist visitors with lost documents, safety concerns, and legal queries — ensuring that Dubai’s reputation as one of the world’s safest tourist destinations is maintained.
Strategic Location Importance
The bur dubai location of the station at the junction of major arterial roads — Sheikh Khalifa Bin Zayed Road and 36th Street — gives it exceptional coverage across the district. It also serves as a reference point for surrounding areas including Satwa, Karama, Al Mankhool, and the Al Raffa waterfront, ensuring no part of Old Dubai is without close access to police services.
Tips Before Visiting Bur Dubai Police Station
Documents to Carry
Before visiting bur dubai police station, ensure you have:
- Original passport and a photocopy
- UAE Emirates ID (for residents)
- Visa copy (for tourists and short-term visitors)
- Supporting documents relevant to your case — photographs, contracts, receipts, screenshots
Best Time to Visit
The best time to visit is on weekday mornings between 8:00 AM and 10:00 AM, when footfall is lowest and service processing is fastest.
Avoid Peak Hours
Bur Dubai Police Station is busiest between 11:00 AM and 2:00 PM and again during 5:00 PM to 8:00 PM. For non-urgent matters, use the Smart Police Station kiosk or the Dubai Police online portal to save time.
Visitor Guidelines
- Dress modestly and respectfully in accordance with UAE public conduct standards
- Keep your mobile phone on silent inside the station
- Officers are available to assist in Arabic, English, and several other languages — no interpreter is needed for most common interactions
- Use the Smart Police Station (SPS) kiosk for quick self-service transactions without requiring officer assistance
- If your matter can be handled online, use dubaipolice.gov.ae or the Dubai Police App
Frequently Asked Questions (FAQs)
What is the contact number of Bur Dubai Police Station?
The bur dubai police station contact number is +971 4 398 1111. For emergencies, dial 999. For non-urgent Dubai Police enquiries, call 901 or the general helpline 800 40404 0.
Where is Bur Dubai Police Station located?
The bur dubai police station location is at 180 Sheikh Khalifa Bin Zayed Road, near Dawar Trading Center, Al Jafiliya, Bur Dubai, Dubai, UAE. It is positioned at the corner of Sheikh Khalifa Bin Zayed Street and 36th Street in the Al Raffa District.
How to reach Bur Dubai Police Station?
You can reach bur dubai police station by metro (alight at Al Jafiliya Metro Station on the Red Line — 7-minute walk), by bus (multiple RTA routes serve the area), or by taxi and ride-hailing apps such as Careem and Uber. Search “Bur Dubai Police Station Sheikh Khalifa Road” in any navigation app for real-time directions.
Which metro station is nearest to Bur Dubai Police Station?
The nearest metro to bur dubai police station is Al Jafiliya Metro Station on the Red Line, approximately 7 minutes on foot. World Trade Centre Metro Station is equally close at approximately 7 minutes walking. BurJuman Metro Station (Red and Green Line interchange) is approximately 10 minutes away.
Is Bur Dubai Police Station open 24 hours?
Yes. Bur Dubai Police Station operates 24 hours a day, 7 days a week, including Fridays, public holidays, and during Ramadan for emergency and core services. The Smart Police Station kiosk is also available 24/7 for self-service transactions.
Can tourists file complaints at Bur Dubai Police Station?
Absolutely. Bur dubai police officers are trained to assist tourists and the station actively supports visitors to Old Dubai. Whether you need to report a lost item, file a theft complaint, or obtain a police report, all services are fully available to tourists.
How do I report a lost passport at Bur Dubai Police Station?
Visit the station with any available identification — hotel booking confirmation, travel itinerary, or a secondary ID. Explain the situation to the duty officer and an official police report will be issued, which you can then present to your embassy or consulate to begin the replacement process.
Does Bur Dubai Police Station provide Police Clearance Certificates?
Yes. Police Clearance Certificates can be applied for at the station or through the Dubai Police smart services portal at dubaipolice.gov.ae. Standard processing time is 3–7 working days.
Is parking available near Bur Dubai Police Station?
Yes. Street parking is available along Sheikh Khalifa Bin Zayed Road, and additional paid parking is accessible near BurJuman Mall and throughout the Al Jafiliya district. Arriving early on weekday mornings helps secure a convenient spot.
How long does a police report take at Bur Dubai Police Station?
For standard complaints and documentation, processing typically takes 30 minutes to 2 hours depending on the complexity of the case and current station footfall. Visiting during off-peak morning hours significantly reduces waiting times.
Can I file a complaint online instead of visiting the station?
Yes. The Dubai Police smart services portal at dubaipolice.gov.ae and the Dubai Police App both allow online complaint registration for many case types, eliminating the need to visit bur dubai police station in person for routine matters.
What is the Dubai Police emergency number?
The Dubai Police emergency number is 999, available 24/7 across all of Dubai, including the Bur Dubai, Al Jafiliya, and Al Raffa districts. The non-emergency line is 901.
Nearby Places to Explore in Old Dubai
The area surrounding Bur Dubai Police Station is one of the most culturally and historically rich parts of the emirate.
Al Fahidi Historical District is Dubai’s oldest surviving neighbourhood, featuring traditional wind-tower architecture, art galleries, heritage cafes, and the Dubai Museum — a short drive or taxi ride from the bur dubai location of the station.
Al Seef Dubai is a beautifully developed waterfront promenade along Dubai Creek, blending heritage architecture with contemporary dining and retail. It is one of the most photographed areas in Old Dubai.
BurJuman Mall is a premier shopping and lifestyle destination located approximately 10 minutes on foot from the station, offering international retail brands, restaurants, and entertainment.
Dubai Creek — the iconic historic waterway dividing Bur Dubai and Deira — offers traditional Abra water taxi rides, stunning skyline views, and access to the Gold Souk, Spice Souk, and Textile Souk on the Deira bank.
Zabeel Park & Dubai Frame offer a beautiful green escape and a world-class landmark experience within easy reach of the Al Jafiliya district.
Karama Market is a beloved local shopping area with everyday goods, clothing, fresh produce, and a vibrant community atmosphere — reflecting the authentic residential life of Old Dubai.
Conclusion
Bur Dubai Police Station is far more than a law enforcement facility — it is a cornerstone of public safety, community support, and administrative services in one of Dubai’s most historic and populous districts. Whether you are a first-time tourist exploring Al Fahidi or a long-term expat resident in Al Mankhool, the station provides 24/7 services tailored to the needs of every individual.
The bur dubai police station location on Sheikh Khalifa Bin Zayed Road in Al Jafiliya is easily accessible by metro (Al Jafiliya Station, 7 minutes walk), multiple bus routes, taxi, and private vehicle. With confirmed 24/7 operational hours and a Smart Police Station kiosk for self-service, bur dubai police ensures that help is always within reach.
Save the bur dubai police station contact number — +971 4 398 1111 — and keep the emergency line 999 readily accessible. For non-urgent matters, the Dubai Police smart services portal at dubaipolice.gov.ae and the Dubai Police App are highly recommended.
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